Expect Different Advice From Various Nelnet Customer Care Reps
This is actually the solitary biggest problem that we heard from individuals definitely. Also itвЂ™s perhaps not just Nelnet вЂ” this will be an issue with the student loan servicers out there.
This will depend by which you can get since the representative. Some are good and certainly will make the right time for you to research your responses, others will adhere to the script and stay just about worthless. вЂќ вЂ” Anonymous
Among the things Travis implies if you want advice will be provide it the вЂњtwo-call test.вЂќ Call up 1 day and acquire the solution to your concern, then wait on a daily basis or two and phone back to obtain a rep that is different.
If both Nelnet reps are providing you the exact same response to the concern, then it is likely that it is proper. You almost certainly donвЂ™t should do this for almost any final detail that is little you surely wish to make certain youвЂ™re having the right advice for big crucial concerns, like just exactly what paperwork you'll want to register to be eligible for payment plans or which repayment plan could be best for your needs.